Our product updates will always be available first on our store www.weltpixel.com. Availability of latest released versions on other marketplaces is conditioned by each marketplace review process and it's policy. We would like our updates to reach our clients ASAP but unfortunately we cannot control how fast each marketplace process our product submission for review.
If you purchased our products from a 3rd party marketplace and would like to receive the updates faster, send us a request via WeltPixel Support Center mentioning your Order details below and create an account on www.weltpixel.com. Once we verify your purchase details we'll assign the purchased product to your weltpixel.com account in order for you to be able to access latest product updates.
- Marketplace where the product was purchased.
- Order Number.
- Purchased product.
- Domain where the product will be used. (ex: www.mymagentostore.com)
- Email for weltpixel.com account (please add also your address details when creating the account)
WeltPixel is not obligated to provide access for users who purchased products from 3rd party marketplaces but chooses to do so as a courtesy for users that do not receive the updates on time. Because of various 3rd party marketplace reasons (slow review process, not enough review personal on marketplace team, or any other reason) our products may not be always up to date on all marketplaces.
User is entitled to receive official updates and product features advertised via each marketplace with respect to that particular marketplace Terms and Conditions.
By creating an account on www.weltpixel.com you accept WeltPixel Terms and Conditions and acknowledge that no other marketplace conditions will apply on WeltPixel store.