How do we get support for Pearl theme issues?


1 comment

  • Official comment

    Hi there! 

    Support for technical issues can be requested by opening up a ticket with our Support Team. Taking a quick look over your website, however, it seems the LESS/CSS files are not being properly generated when you save a setting in the Magento Admin.

    This is likely due to the fact that you're running the theme on an environment with multiple Store Views, for which a specific implementation is required to ensure proper regeneration of the LESS/CSS files. This is outlined and explained in this article: How to use the Pearl Theme on multiple Store-Views

    The article also goes over two solutions, one of which you'll need to implement. The recommendation is to use the second solution and create a different Child Theme for each of your Store Views, however, either option should produce the same results. Afterward, run another regeneration of the LESS/CSS files and your settings should apply just fine.

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