Google Enhanced Ecommerce form.js error

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Morgan McBride

• August 28, 2017 17:33

Hello,

I just installed the WeltPixel Google Enhanced Ecommerce module and everything was working well until it came time to configure my Google Tag Manager settings via the backend.

I'm getting a JS error on the admin page that is preventing me from saving my account configuration details: http://i.imgur.com/6uSxsIV.png

The error is as follows: form.js:376 Uncaught TypeError: Cannot read property 'up' of null

Magento version is 2.0.13

Module version is 1.2.2

Thanks for any help you can provide!

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• Official comment

  

  Support

  • September 25, 2017 13:49

  1. Thy checking any hosting restrictions with your hosting provider.

  The GTM extension connects to your GTM account and creates predefined tags that will be used for customer tracking. 

  We had similar connectivity reports in the past and were due too strict server security.

   

   2. I notice you a using a wide range of extensions that are already installed on your store. Maybe this issue is caused by a compatibility issue. In this case, below article may help.

  https://support.weltpixel.com/hc/en-us/articles/115006195028-How-to-solve-compatibility-issues-Google-Tag-Manager-Enhanced-Ecommerce

  Also , you can try installing it on a clean magento to identify if the issue you are experiencing is caused by a hosting restriction or a 3rd party conflict.

   

   

  We also recommend upgrading to latest release, you can find the change log on the product page.

  https://www.weltpixel.com/google-analytics-enhanced-ecommerce-tag-manager-magento-2.html

   

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