Purchases not captured in Google Analytics 4

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Brighter Image Lab

• August 21, 2024 18:31

I have followed the instructions from the page for the GA4 Extension, and while GA4 does report Items Viewed and Items Added to Cart, it does not report any Purchases. We know we have received some Purchases.

Could someone please help us get this to report to Google Analytics 4?

Thanks in Advance

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• Official comment

  

  Support

  • October 25, 2024 06:22

  As your question seems to be of a technical nature, we recommend opening up a ticket with our Technical Support Team here: https://support.weltpixel.com/hc/en-us/requests/new

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  Eric K

  • October 21, 2024 11:57

  Hello

  I have the same issue

  Add to cat and different event go on Google Anlaytics 4 report but purchase do not go through

  I use debug view flow on GA4. I can see event "purchase" with different information (value - production title...) but there are nothing in dashboard

  I use also magento/weltpixel debug URL. And data looks like OK on the json

  [2024-10-17 11:10:11] ga4Log.NOTICE: {"events":[{"name":"purchase","params":{"page_location":"https:\/\/www.urban-painters.com\/checkout\/onepage\/success\/","session_id":"1729158580","transaction_id":"1000164095","coupon":"","value":6.35,"shipping":0,"tax":1.06,"currency":"EUR","items":[{"item_name":"Marqueur de masquage Molotow 2mm","item_id":"728001","affiliation":"Site UP - Store UP - Vue Store UP","price":6.35,"item_brand":"12299","item_category":"Marqueurs","item_list_name":"Marqueurs","item_list_id":"21","quantity":1,"item_stock_status":"In stock","item_sale_product":"No","item_reviews_count":"0","item_reviews_score":"0","famille_de_produits":"Marqueur \u00e0 encre effa\u00e7able"}]}}],"client_id":"1098967071.1729152217","timestamp_micros":"1729163348000000","user_id":"97103","user_data":{}} [] []
  [2024-10-17 11:10:11] ga4Log.NOTICE: Purchase event pushed successfully. 1000164095 [] []

  Can we help me please ? or give a way to debug more ?

  

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