Google Tag Manager only available for logged customer or admin sessions

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Fábio Britto

• March 24, 2021 23:24

Hi there, 

I've installed module correctly using composer, and after that, I've followed all instructions untill (step 07) from WeltPixel documentation:
https://www.weltpixel.com/google-analytics-enhanced-ecommerce-tag-manager-magento-2.html

I've saved the configurations and generated the JSON FILE, imported this file to GTM Container on GTM Dashboard.. My issue is exactly after this point, if I'm logged in Admin Painel and use the Preview/Debugger in GTM Dashboard I can get conection and everything works, but if I try to find the GTM Js Script on HTML frontend, there are nothing been displayed. But if I logged in my customer account or Magento Admin Dashboard then I can see the GTM Js Script.

In resume, the GTM are available only for logged customer or admin session in Magento Dashboard.. Please, I'm missing something on it? 

- This GTM JS Script show be displayed for any condition, for logged user or not and in any browser, right?! 

In these situation, its only available if customers are logged in or admin session are open in Magento Dashboard, otherwise, the GTM JS Script are not available for all browser.

Please, help me on this!!

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  Pan 1234

  • April 04, 2021 20:49

  I think is a bug... I turn off cookie restriction mode to get it work....

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  Fábio Britto

  • April 04, 2021 22:39

  Hi there Pan1234, 
  
  The only issue about this bug it's exactly the cookie restriction, it shound't be need to disabled.. 
  Unfortunatelly we get a different module to get the GTM working in our webstore, here is the link that probably could help anothers:
  Its a free module, and solve the prooblem easily.
  https://github.com/magepal/magento2-google-tag-manager
  
  Unfortunately this problem with the WeltPixel module made it impossible for us to use it, the module is very good, but it will only be available if the user is logged in a session or if the user accepts the terms of the cookies left a lot to be desired. I hope that the WeltPixel team will be able to resolve this bug someday, as according to WeltPixel support they could only help if we bought the paid version of the module.
  
  Sad, but it's true!

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  Pan 1234

  • April 05, 2021 10:36

  I think no... The support always say to take a developer or it will be fixed in a future release....

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