GA4 and Item Revenue Not Reporting

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Mikep

• May 19, 2021 12:34

We have GA4 setup with GTM. In the reporting side, we see the item name coming through but not the Item Revenue. Thus, no total revenue coming through. However, I have confirmed that we are sending the item "price" into GTM.

 

Has anyone else had this issue?

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  Frank

  • May 19, 2021 13:16

  I just spend 2,5 days debugging a similar issue.

  Are you moving JS to footer and does your GTM Tag fire on 'gtm.js' ? 
  If so; the tag is firing before the dataLayer has been parsed.

  You can do a quick test and put your GTM Tag snippet in the admin in a setTimeout() if your revenue starts showing again you have the same issue i did. (Fixable by changing your tag trigger, or prevent gtm_head.phtml from moving the snippet)

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  Duc To Ho

  • May 24, 2021 07:11

  Hello Mikep,

  I have exactly same issue and also reported to WeltPixel. Have you found the solution yet?

  Yours sincerely,

  Duc

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  mannan

  • May 24, 2021 08:58

  Guys, I had this kind of issue previously not exacty with GA4, but with GA & the reason was some manual GA tracking codes installed in the HTML Head  > Scripts and Style Sheets.

  Not sure if it can help, but just have a look.

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