Magento 2.2.7 Issues with braintree plugin

Follow

Steve McDonald

• February 01, 2019 10:00

We are having issues with card validation issues. A message is displayed saying:

"Please try again with another form of payment."

 

Have been unable to to debug as nothing in the error logs, does not always happen but is happeing enough to cause a problem, has anyone got any ideas?

0

• 

  Support

  • February 01, 2019 15:42

  We had similar issues in the past with Braintree, when a credit card was refused by the issuing bank, our Magento site just showed a similar error message, not very intuitive for the customer.

   

  At that point we did a work around and implemented solution below, check it out maybe it also works for you. First try to identify if the error reason is the customer card, if yes below solution can help.

  https://support.weltpixel.com/hc/en-us/articles/115007753688-How-we-solved-Braintree-Magento-2-checkout-issues-with-our-Magento-2-1-store

  0

  Comment actions Permalink
• 

  Steve McDonald

  • February 01, 2019 16:10

  The issue we are having is not so much a decline. It does not get that far it is when customer inputs card number it throuws that message. No information is being passed to braintree and no erro logs very hard to understand what is happeing

  0

  Comment actions Permalink
• 

  Support

  • February 01, 2019 16:16

  Probably should search/open this issue on magento repository in github, and report the steps to replicate the problem.

  It may be already reported by other users. 

  https://github.com/magento/magento2/issues?utf8=%E2%9C%93&q=is%3Aissue+is%3Aopen+braintree 

   

  0

  Comment actions Permalink

Please sign in to leave a comment.