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    Support

    A few more details about this issue would be great! We haven't experienced it on our end, however. Checking the console for errors would be a good starting point. Let us know the Magento and extension version, as well as the steps to reproduce the issue.

    Also, make sure you're running the latest version of the extension, which is currently 1.8.5. If you haven't upgraded, the steps to do so can be found in the documentation and on the product page here: https://www.weltpixel.com/owl-carousel-and-slider.html

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    joshuapravin

    I am using Magento 2.3.1 and i have upgraded the extension to 1.8.5 but i still face the same problem. When i load the home page for the first time, it doesn't display the banner. There is a huge white space in that section instead of the banner. I have to refresh the page again in order to display the banner. The url to the site, https://fabbo.fabbo.my.

    On the home page, i have placed the banner in the Deals of The Week section.

    Hope you can get back to me on this as soon as possible. Thank you.

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    Support

    Hey Joshua. We've taken a look at the page, however, it seems the carousel under Deals of the Week shows up consistently, without the need tor reload the page. This has been looked at in a normal window, an incognito window, and across multiple browsers, with the same results. Do you have the exact steps to replicate this issue on a clean Magento? We haven't been able to do that as of yet. 

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    joshuapravin

    Once i have created the slider from the weltpixel configuration section, i then try to add the widget directly in the page section but i apparently cant add in there, so i added the slider by copying the slider block code and pasting it to the text block in the frontend builder of the website.

    Hope you can get back to me soon on this issue. Thanks.

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