Missing transaction data in Enhanced Ecommerce reports in Universal Analytics
There is no transaction data in the enhanced ecommerce reports in our Universal Analytics property. I cannot find the reason for the issue so here are the details and things I have looked at:
- WeltPixel is using the latest version
- All steps on the implementation guide were followed and have been checked and rechecked
- GA4 property is correctly showing the ecommerce revenue
- UA property is showing all the shopping and checkout events. It is JUST the transaction data itself that is missing
- previewing the GTM container shows the information is present in the dataLayer
- tried adding the purchase event tag (that should not be required) to pass the data. The event fires correctly and appears to have all the relevant information but the data is still not in the reports and the purchase event is not in the event reports
- Had a very odd issue with all of the UA tags. The "WP - UA Tracking ID" variable created by the JSON file cause an error "Invalid or missing web property". This error shows in the output from the Tag Assistant extension and prevented any data from being passed to Google Analytics UA property. I removed the variable and added the UA id to each tag manually and this cleared up the issue.
Any help is appreciated!
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Weltpixel won't appreciate me saying this but we also had huge problems with this extension. In the end our development agency advised us to ditch it and we installed a similar extension from MagePal which is working as desired. There used to be a big thread on this discussion forum regarding this extension but I can't find it so I'm guessing Weltpixel removed it.
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